- Breast and Piles Clinic

1. Introduction

SheSafe Breast & Piles Clinic (“we”, “our”, “us”, “Clinic”) is committed to safeguarding the privacy, confidentiality, and security of all visitors and patients (“you”, “user”, “patient”) who interact with our website https://breastandpilesclinic.com/ (“Website/Site”) and our clinical and digital services. By accessing the Site or submitting any information, you consent to the data practices described in this Privacy Policy.

2. Data Controller

The data fiduciary/data controller responsible for handling personal and medical information submitted through this Site is:
SheSafe Breast & Piles Clinic
📍 16-1-676, near Clock Tower, VRC Centre, Nellore, Andhra Pradesh 524001
📞 +91 9666888980
📩 breastandpilesclinic@gmail.com

3. Information We Collect

3.1 Personal Contact Information Full Name Age / Date of Birth / Gender Phone Number Email Address Postal Address

3.2 Health & Medical Records (Sensitive Personal Data)

Since this clinic specializes in women’s breast health and anorectal conditions, we may collect and process the following sensitive medical information:

Symptoms shared by you
Clinical notes and diagnostic history
Medical history related to
- Breast health
- Piles, fissure, fistula
- Colorectal diseases
- Obstetrics & gynecological issues
Medical reports such as X-Ray, USG, MRI, CT, Biopsy
Prescriptions and laboratory values
Pre-assessment information and counselling details
Treatment plans, progress, and follow-up information
Post-treatment outcomes and compliance records

3.3 Appointment / Service Communications

We may collect and store communication details provided during clinical services such as:

WhatsApp messages
Online appointment or booking submissions
Email and mobile-based consultations
Reminder calls and follow-up conversations

3.4 Technical Data

When you visit our website, certain technical information may be collected automatically, including:

Device details (mobile/desktop/tablet)
Operating system and browser information
IP address
Pages visited and time spent on our website
Cookies (only if enabled by the user)

3.5 Payment / Billing (if enabled in future)

If online payments are integrated in future, the clinic may collect:

UPI, Card or Wallet transaction details
Billing address and invoice information

4. Purpose of Data Collection

Your information is collected and processed for the following purposes:

Accurate medical diagnosis and treatment
Scheduling and confirming appointments
Maintaining legally compliant medical records
Follow-up reminders and progression tracking
Patient feedback and recovery monitoring
Treatment continuity and tele-consultations
Ensuring safety, quality and accreditation compliance
Fulfilling regulatory medical guidelines (if applicable under public health laws)

5. Sharing & Disclosure

SheSafe Breast & Piles Clinic does NOT sell or commercially transfer any personal information.

Data may be shared only:

With diagnostic centres or specialists authorised by the patient
With treating doctors and surgeons of the clinic
With legally mandated authorities, when required
With IT and website hosting providers (under confidentiality agreements)

If third-party service providers are used, they may include:

Website hosting provider
WhatsApp Business platform
Appointment management tool
Payment gateways (if activated)

All partners are contractually required to follow medical confidentiality and Indian data protection standards.

6. Data Retention & Deletion

Medical records are stored for the legally required retention period
Non-medical enquiry data may be deleted upon request
If deletion is requested, certain health records may still be retained to comply with medico-legal and regulatory rules

7. Data Security Measures

The clinic follows appropriate technical and administrative safeguards, including:

SSL-secured website access
Restricted clinical system access
Confidentiality protocols during consultations
Internal access controls for health files
Device-level security standards

However, no digital system can guarantee 100% protection against cyber risks.

8. Consent

By communicating or booking through any of the following:

Website forms
WhatsApp
Phone calls
Email
Direct walk-in

9. Cookies & Analytics

If enabled, analytics may collect anonymized website usage for traffic insights.

No personal identity profiling
No data sharing for marketing
Users may disable cookies in browser settings (some features may be affected)

10. Children’s Privacy

Services are intended for adults (18+).
Data relating to minors will only be processed under:

Parent/guardian approval
Emergency medical situations

11. Patient Rights (Under DPDP Act 2023 – India)

Patients have the right to:

Access their own records
Request corrections
Withdraw consent for communications
Request deletion (subject to medical record retention laws)

Requests must be identity-verified and emailed to the official clinic email.

12. Modification of Policy

This Privacy Policy may be updated when:

Online consultation systems change
EMR/AI chat tools are introduced
Payment systems or insurance panels are added

Revised policies will be updated on the same webpage with modification dates.

13. Contact & Compliance Desk

SheSafe Breast & Piles Clinic
📍16-1-676, near Clock Tower, VRC Centre, Nellore, Andhra Pradesh 524001

📞 +91 96668 88980
📩breastandpilesclinic@gmail.com

🌐 https://breastandpilesclinic.com/